Help & support
How can we help?
Guides and answers for onboarding, offboarding, app access, templates and plans. If you can't find it here, email us and a person will reply.
Start here
- 1
Create your organisation
Sign up and your templates are ready for you.
- 2
Add a person
Employees → Add employee, with their start date.
- 3
Start Hello or Goodbye
The checklist builds itself from your template.
- 4
Watch the dashboard
Overdue tasks, final pay and active leaver accounts.
Getting started
From sign-up to your first checklist.
Hello — onboarding
New starters, first week, Fair Work paperwork.
Goodbye — offboarding
Last day, final pay, closing every account.
Dashboard and alerts
What needs attention today.
Templates
Make the checklists match how you work.
Integrations
Where Xero, MYOB, Deputy and Google fit in.
Account, plans and data
Pricing, privacy and getting your information out.
Still stuck? Talk to us
Email info@hellogoodbye.app and a real person replies — usually within one business day. Including your organisation name and the page you're on helps us answer faster.
Urgent: a leaver still has access
Revoke the account in the app itself first — Google Workspace, Microsoft 365, Xero and the rest all have their own admin controls. Then tell us and we'll help work out what happened.
Official sources
- Fair Work Ombudsman — fairwork.gov.au (awards, notice of termination, final pay)
- Services Australia — separation certificates
- Australian Taxation Office — stapled super fund
- Office of the Australian Information Commissioner — privacy complaints
Compliance guidance in Hello Goodbye is general information only and is not legal advice. Check the Fair Work Ombudsman and your award or agreement.
We never store TFNs or ID documents.